Certified Application Counselor Practice Test

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If someone wishes to file a complaint about an assister, where should they report?

State Department of Finance
Marketplace Assistance Hotline
FFM Call Center
Consumer Protection Agency

The correct answer is: FFM Call Center

Filing a complaint about an assister is most appropriately directed to the FFM Call Center. This center is specifically designed to handle inquiries and issues related to the Federally-facilitated Marketplace, including complaints about assisters who help individuals and families navigate the enrollment process for health coverage. The FFM Call Center is staffed with representatives who are knowledgeable about the marketplace rules and regulations, making them well-equipped to address complaints effectively. Reporting to the FFM Call Center ensures that the concern is logged within the relevant system that oversees the compliance and performance of assisters. While other choices might seem relevant, they do not specialize in marketplace assistance complaints or may handle broader consumer issues without the specific focus on health coverage enrollment assistance.