Certified Application Counselor Practice Test

Which of the following is a recommended step if a consumer’s PII is compromised?

1. Change passwords for all accounts

2. Immediately enroll in identity theft protection

3. Contact credit monitoring services

4. All of the above

The correct answer is: All of the above

When a consumer's Personally Identifiable Information (PII) is compromised, taking multiple steps is essential for mitigating the risks associated with identity theft and protecting personal data. The recommended action of changing passwords for all accounts helps secure those accounts from unauthorized access, as compromised PII often includes account credentials. Immediately enrolling in identity theft protection can provide an added layer of security, as these services typically monitor for suspicious activity and alert the consumer to potential identity theft issues. Additionally, contacting credit monitoring services allows the consumer to keep track of their credit reports and be notified of any new accounts opened in their name or significant changes in their credit status. By taking all of these actions, a consumer can significantly reduce the risk and impact of identity theft, making "all of the above" the most comprehensive and correct response.