Certified Application Counselor Practice Test

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Which of the following appeals options is not a secure method?

Filing online through HealthCare.gov
Mailing an appeal request form
Faxing to a secure fax line
Hand delivering the appeal request

The correct answer is: Hand delivering the appeal request

Hand delivering the appeal request is considered the option that is not secure. This method exposes the sensitive information contained in the appeal request to potential risk during transit and doesn't guarantee the confidentiality of personal data. Unlike the other options, hand delivery does not involve an established secure process or encrypted channels that would protect the information from unauthorized access. Filing online through HealthCare.gov, on the other hand, employs secure protocols designed to protect user data during submission. Mailing an appeal request form typically allows for tracking and may include options for secure delivery, while faxing to a secure fax line utilizes designated lines that protect against interception during transmission. Each of these methods incorporates measures intended to safeguard the applicant's information, which is a key factor in compliance with privacy regulations.